Location: Islandwide (will try and accommodate to nearest location)

Duration: 1 year contract (convertible/renewable)

Working Hours: Monday to Friday (Office Hours)

Responsibilities: 

• Provide timely and effective resolution of desktop support requests and incidents.
• Perform troubleshooting for client platform related problems. 
• Provide timely status updates to relevant parties.
• Serve as the point of contact for escalated technical issues and complex problem resolution.
• Maintain desktop SOPs and documentation.
• Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives.
• Adhere to Service Level Agreement 
• Provide L1 to L2 Desktop Support to end users

Requirements: 

• To be CompTia A+ Certified/Microsoft Endpoint Administrator MD-102 within the 1st 3 months of work 

Interested applicants, please send resume to [amandazz.yew@recruitfirst.co] OR WhatsApp [+65 88006138]
Only shortlisted candidates will be notified.
Amanda Yew Zhen Zhen
Consultant
Reg No: R21100261
RecruitFirst Pte Ltd
E.A.13C6342