Duration: 1 yr contract 
Salary: Up to $4.2K 

Job Scope: 

• Acting as the helpdesk support for the users, solve the first level user problem, perform basic
troubleshooting for users.
• Assists staff with the installation, configuration, troubleshooting and ongoing usability of desktop
computers, peripheral equipment and software within established standards and guidelines.
• Log and resolve all service desk calls along with keeping end users updated and informed.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment
and software when required.
• Works with other countries IT support staff as appropriate to determine and resolve problems received
from users.
• Interact with computer platforms in a multi-layered client-server environment. Ensure desktop
computers interconnect seamlessly with diverse systems including file, email, application servers, and
other related systems.
• Manage ongoing PC re-image program – Intune
• Train and orient staff on use of hardware and software.
• Recommends and/ or performs upgrades on systems if necessary.
• Assist in the purchase, build and deployment of IT related hardware and software.
• Maintain all IT inventory by performing hardware and software audits.
• Reported customer/user satisfaction is paramount.
• Log 100% of all service requests received from end-users.
• Timely triage, resolution, or assignment of logged tickets
• Liaise with the Application Owner teams for any service requests outside support area.
• Software and hardware audits are performed and completed annually.
• Equipment and systems rolled out completely and successfully.

Job Requirements: 

• Min. Diploma in any relevant field 
• Min. 2 years relevant experience 
• Experience with SCCM/Intune 

For interested applicants, please send your updated resume to: melissa@recruitexpress.com.sg
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599