Are you seeking the new norm career opportunities?

 

We are helping Thatz International Pte Ltd to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business.

 

Who we are

 

Thatz Resources Pte Ltd (Agency License No. 04S4557) has been established since the Year 2000 to recruit the right IT candidate that meets our clients’ requirements at all levels. We always have great success in matching the best candidate with the job openings.

 

Our DELIVERIES:

• Quality
• Speed
• Technology
• Right Pricing
• User eXperience

 

Our CORE VALUES:

• Integrity
• System
• Consistency
• Forward Looking
• Humanity, and
• Environmental Friendly

 

L1 Technical Support Officer

 

Job Title: L1 Technical Support Officer

Work Location: Downtown Core, Singapore

Job Type: 1 year contract, subject to renewal

 

About the Job

The L1 Technical Support Officer will be the first point of contact for internal and external customers experiencing technical issues across our range of digital products. The officer will also be required to provide timely assistance and resolution, while maintaining a strong focus on customer experience and satisfaction.

 

Primary Responsibilities:

• Provide technical support to end users on various technical issues and problems relating to software that is used by internal and external customers. This includes:
  • In-house Customer Relationship Management System
  • In-house Event Management System
  • Tableau
  • HiveBrite
  • WordPress
• Respond, document, resolve or escalate incidents, change request or service tickets in a timely manner in accordance to established Service Level Agreements.
• Uphold the service level requirements and strive for continuous service improvement by providing quality technical support to end users. This would also include gathering customer feedback and insights to identify recurring issues and areas for improvements in products and services.
• Contribute to the creation and maintenance of a knowledge base that would comprise self-service resources for customers to resolve simple technical issues independently. This would include documentation of common issues and their resolutions.
• Support the various System Administrators with administrative activities, which could include user Onboarding/Offboarding, generating reports on user activities and database management activities such as data cleaning, uploading/patching.
• Any other ancillary tasks or works as and when requested and assigned by the Company.

 

Job Requirements:

• Diploma in Information Technology, or related field.
• Prior experience in technical support and usage of ticketing systems.
• Demonstrated customer service mind-set and ability to engage multiple stakeholders.
• Resourceful, adaptive and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment.
• Display sound judgement when making decisions and demonstrate initiative to take action.
• Strong interest in technology and with experience dealing with SaaS products.
• Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point, and Excel.
• Curious, inquisitive, keen, and quick to learn, and generous and patient to share knowledge with internal and external customers.
• Able to work on site.

 

ARE YOU THATZ ONE?

Get in touch

• Prepare your updated resume (please include your notice period, current salary package with full breakdown such as base, incentives, annual wage supplement, etc.), and expected package.
• Apply through this application or send your resume to jointhatz@thatz.com
• All shortlisted candidates will be contacted

 

As an advocate for fair employment, we strive to do our best to render objective and merit-based considerations for all applications, and we shall communicate with you when short-listed. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. For those who are not short-listed, your profile will be kept for other opportunities where suitable.

 

Please note that your response to this job advertisement and communications with us according to this job advertisement will constitute an informed consent by you to the collection, usage, and/or disclosure of your personal data by Thatz Resources Pte Ltd and her customers to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act.

 

Best wishes for your job search!

 

Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and get rewarded.

 

Connect with us on Instagram, Facebook, and more to stay updated on our latest offerings, industry insights, and exciting announcements. Join our vibrant online community and reach out further to discover the endless possibilities with our business. Follow us now for more!

 

Instagram: https://instagram.com/thatz_international

Telegram: https://t.me/+Qfwm_1-DbIhmMjc1

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: linkedin.com/in/thatz-recruiter-25234548  

 

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