Roles & Responsibilities

Scope of work:

• Provide Project & System Management support to systems assigned.
• Own, update processes and Standard Operating Procedures (SOPs), and constantly refine the process and SOPs to ensure high quality of service delivery.
• Monthly review of Accounts and Logs Management and the Yearly review of Access Control Reviews as part of Governance and Compliance.
• Manage the resources in ensuring the expedient and proper closure of incidents and service requests.
• Liaise and coordinate with exiting/incoming contractors for efficient and expedient handover/takeover.
• Assist in audit.
• Assist in planning and executing integration and interface improvements and roll out of new or upgraded Human Resource Excellence systems services.

Education Qualification:

• Degree in Information Technology

Work Experience:

• Minimum 5 years’ experience in IT Project/System Management.
• Preferably has experience working in Public/Government sector.
• Experience in the area of Cloud technologies is preferred.

General Skillset:

• Fluent in the English Language, both spoken and written, with strong writing, verbal communication and presentation skills, and have good planning and coordination skills.
• Good team player, responsible and conscientious.
• Resourceful, independent, responsive and pro-active.
• Knowledgeable of current information technology, systems and processes.
• Proficient in Office productivity suites that minimally includes Microsoft Office and Microsoft Project.

Requirement skills:

1. Project & System Management
2. Service Delivery
3. Cloud Technology
4. Change Management
5. Vendor Management
6. Communication Skills