Field Network Engineer
ANTAES ASIA PTE. LTD.
Job Description:
Job Requirements:
- Contribute to IT projects for Antaes clients
- Perform onsite installation, maintenance, and repairs of IT equipment (PCs, printers, LAN/WAN hardware) in accordance with industry best practices.
- Act as the Single Point of Contact (SPOC) when required, coordinating with internal resolver groups and the Service Desk to resolve incidents within prescribed SLAs.
- Conduct hardware/software testing and coordinate local acceptance testing with customers and third-party vendors.
- Execute preventive maintenance schedules according to manufacturer specifications.
- Troubleshoot high-level LAN/WAN protocols and configure network equipment (Cisco, etc.).
- Perform site surveys for new customer premises to prepare for product and service installations.
- Support and troubleshoot Ethernet networks and various WAN technologies (DSL, Leased Lines, IP VPN, etc.).
- Assist in managing the field services team, improving working processes, and coaching co-workers on operational issues.
- Prioritize day-to-day tasks and ensure the team adheres to country-level policies and procedures.
- Manage local suppliers and report on service performance to regional management.
- Manage the replacement of faulty equipment and ensure the timely replenishment of spares according to sparing policies.
- Initiate the timely return of faulty customer equipment to ensure the shortest possible repair cycle.
- Ensure all field service data is accurately recorded in the Service Hub for all assigned Incidents and Change Orders.
- Maintain accurate daily logs (AVMA Daily Diary) and provide monthly performance reports on workshop activities.
- Escalate all observed operational problems to the appropriate points of contact.
- Contribute to the promotion of Antaes services on top of assistance provided to clients
Job Requirements:
- Minimum Degree level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification.
- CompTIA Network or CompTIA Server+ certification
- Preferred knowledge of ITIL and Service Management practices.
- Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software to component level.
- Proficiency in Microsoft Office products and end-user application configuration.
- Strong knowledge of LAN protocols and Cisco LAN/WAN equipment.
- Understanding of WAN infrastructures and data communications technologies such as DSL, ISDN, Leased Lines, IP VPN, Frame Relay, ATM.
- Understanding of VSAT (required for specific regions)
JOB SUMMARY
Field Network Engineer
ANTAES ASIA PTE. LTD.
Singapore
a day ago
N/A
Full-time
Field Network Engineer