Key responsibilities

• Assess Microsoft 365 across apps, services, and network connectivity.

• Evaluate M365 Apps performance (Office, Teams, Outlook) and optimize configurations for reliability and user experience.

• Review network readiness for Microsoft 365 workloads, including bandwidth, latency, and connectivity best practices.

• Analyze usage and adoption metrics to identify gaps and recommend strategies for improving engagement.

• Provide guidance on governance, compliance, and operational processes to strengthen platform health.

• Deliver professional customer-facing documentation summarizing assessments, usage insights, and recommended next steps.

Required Qualifications

• Minimum 8+ years of hands-onexperience with Microsoft 365 administration and optimization

• Microsoft 365 Apps (Office, Teams,Outlook)

• Experiencemanaging and optimizing Microsoft Teams for enterprise environments

• Knowledge of M365 workloads(SharePoint Online, Exchange Online, OneDrive for Business)

• Network connectivity for cloudservices

• Microsoft Endpoint Manager and device health

• Familiarity with Microsoft SecureScore, compliance manager, and tenant health dashboards.

• Strong ability to interpret usageanalytics and design adoption strategies.

• Understanding of Microsoft 365health service, incidents, and operational monitoring

• Proven experience troubleshootingMicrosoft 365 services and analyzing complex tenant and security configurations

• Experiencein business continuity planning, incident response coordination, and processmaturity assessments.

• Excellent communication anddocumentation skills for technical and executive audiences.

• Backgroundin technical consulting or assessment-based delivery engagements.

Preferred qualifications

• Experience with networkperformance tuning for Microsoft 365 workloads.

• Copilot for M365, Copilot Chat,Copilot Agent

• Familiarity with Entra IDarchitecture and identity security best practices, including ConditionalAccess, MFA, and privileged access.

• Familiaritywith compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type IIin the context of operational resilience.

Certifications

Required

• Microsoft 365 Certified: TeamsAdministrator Associate (MS-700)

• Microsoft Certified: Security,Compliance, and Identity Fundamentals (SC-900)