Key Responsibilities:

- Provide L2 operational support for Windows Server (2016/2019/2022/2025) in on-premises and multi-cloud environments.
- Support cloud operations predominantly on Amazon Web Services, Microsoft Azure and Google Cloud Platform.
- Hands-on experience with cloud services including: EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM), AWS- Backup, Security Groups, VPC, Azure Virtual Machines, Azure Storage, Azure Monitor, Azure Automation, Azure Backup, Compute Engine, Cloud Storage, Cloud Monitoring, Cloud IAM•
- Manage and support Active Directory, DNS, DHCP, Group Policy Objects (GPO), WSUS, and Windows clustering
- Monitor and maintain Windows workload performance, availability, and ensure cloud security baseline across cloud platforms

Required Qualifications:

- Minimum 2 years of hands-on Wintel administration and support experience
- Minimum 2 years of hands-on cloud experience supporting Cloud Windows workloads
- Strong understanding of OS patching processes and patch management tools
- Experience with ITIL practices and using ITSM ticketing systems (ServiceNow, Jira, etc.)
- Experience with application deployment and OS-level troubleshooting
- Hands-on experience with CIS security hardening and remediation
- PowerShell scripting proficiency for automation and routine tasks
- Basic knowledge of Linux operating systems- Experience in regulated or secure environments
- Availability for 24/7 shift rotation and on-call support