RESPONSIBILITIES

Technical Support:

• Serve as the primary point of contact for all IT-related issues.

• IT asset management, including replacement and maintenance.

• Maintain and monitor the company's servers to ensure optimal performance, security, and uptime.

• Provide support for software-related issues on server and cloud platforms.

• Administer and support the Microsoft 365 and Azure environments, ensuring correct user access, permissions, and security controls.

• Provide helpdesk and IT support, including diagnosing and resolving hardware, network and connectivity issues.

• Perform hardware, user access setup, configuration, and troubleshooting for desktops, laptops, etc.

• Provide basic IT security awareness training and guidance to employees.

IT Security:

• Manage and maintain security controls across servers, network security, firewalls and hardware.

• Manage and implement email security measures to protect against phishing, spam and other cyber threats.

• Develop, implement, and maintain IT policies and procedures and disaster recovery plan.

• Maintain accurate and up-to-date documentation for IT systems, access, and security processes.

• Conduct regular system audits and vulnerability assessments.

• Ensure secure access and compliance for remote working staff and company-owned devices.

• Stay up to date with relevant IT and cybersecurity trends, threats, and best practices.

REQUIREMENTS

• 3-5 years of hands-on experience managing IT Infrastructure and/or cybersecurity

• Strong working knowledge of Azure and Microsoft 365 environments.

• Working knowledge of IT security fundamentals, including endpoint protection, email security, access control, and basic incident response.

• Proven ability to personally execute core IT tasks rather than outsourcing key responsibilities.

• Ability to work independently, take ownership, and commit fully to a full-time role.

• Strong communication and collaboration skills.

• Relevant certifications (eg. CompTIA Security+, Microsoft Certified: Azure Administrator) are a plus.

• Ability to occasionally travel to regional office

Please indicate your expected salary in your resume.