Job Description

About the Role:

ServiceNow University is empowering individuals in the ServiceNow ecosystem to develop the skills for an AI-driven world. The role of a ServiceNow University (SNU) Skills Consultant oversee customer-skilling programs and ensure effective learning outcomes, maximizing the value of their ServiceNow product investments. SNU Consultants are the GLD education experts and are expected to stay current on all SNU offerings in training resources and services, delivering effective and well-conceived skilling solutions for customers.

The SNU Skills Consultant supports regional sales team to achieve regional training bookings attainment and is responsible for advocating for the adoption and implementation of all SNU offerings by working with Marquee customers. They work both directly with customers and internal ServiceNow stakeholders to execute learner targets by driving awareness, engagement, and facilitation of delivery.

The team plays a key role in evangelizing and communicating the benefits of SNU to the different ServiceNow departments and stakeholders so they can ensure that SNU is widely embraced during its launch. They will be familiar with the pillars of COEI and organizational change management practices to foster successful SNU adoption.

What you get to do in this role:

• Be the trusted expert in the full SNU Training catalog and platform portfolio; make recommendations on new or expanded offerings based on customer requirements.
• Engage local account teams and their leaders to evangelize the values of the SNU platform, content, and overall GLD learning supply chain - helping them to drive SNU Training Services and meet their bookings attainment
• Collaborate with internal GTM teams to tailor skilling strategies at scale to achieve specified active learner targets, identified and assigned to your designated customer/country/region.
• KPIs are based around learner journey adoption metrics, tracked as active learners within the SNU platform, regional sales attainment, and demonstrable growth of SN Certified/Credentialled individuals within the allocated regional/accounts ecosystem.
• Attend account team meetings and QBRs, to strategize around Marquee customer solutions and to outline key account training strategies and plan of actions ensuring demonstrable, successful learning outcomes
• Work closely with GTM, Customer Excellence and Impact teams, as well as Customer Acceleration and GLD leadership to support the organization's long-term regional SNU strategy and vision
• Deliver formal Training Strategy Assessments for select ServiceNow accounts in collaboration with customer success squads to help customers leverage their training entitlements.
• Conduct account research to inform training strategies, including using the ServiceNow platform to run reports on training and financial data.
• Work closely with the customer GTM team stakeholders and GLD L&D leadership to support the organization's long-term regional SNU strategy and vision
• Advocate for, and recommend other SNU specialists and business units within the regional community (eg SNU delivery partnerships, academic partnerships, and placement partners) as appropriate, to enhance adoption capabilities
• Travel up to 10-15% (worldwide) per year for occasional conferences & events.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Knowledge and hands on experience selling and implementing ServiceNow training solutions or similar preferred.
• Current Certified System Administrator (CSA) or other ServiceNow certifications preferred.
• Commitment to professional development & becoming an SNU Expert in the field.
• Experience in Change Management or training at an Enterprise level preferred.
• Proven experience effectively developing learning proposals/strategies for Enterprise-level organizations.
• Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
• A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.
• Experience incorporating analysis and reporting into programs.
• Strong executive presence and presentation skills at an Enterprise level.
• A focus on succeeding as a team and a customer-first mindset.