About Empyrion Digital

Empyrion Digital is a next-generation digital infrastructure platform committed to sustainability and operational excellence. We develop and operate robust, scalable, and carrier-neutral data centres across Asia, supporting hyperscale cloud computing, enterprise, and fast-growing technology companies. With a presence in Singapore, South Korea, Japan, Taiwan, and Thailand, we are building a future-ready ecosystem that is AI-ready, hyper-connected, and green by design.

Role Overview

Provide high-impact program management and analytics for the APAC DC Ops VP across the regional portfolio. Own dashboards, metrics, governance, audit readiness, cross-market SOP standardization, and executive communications-lifting operational performance, compliance, and customer outcomes.

Key Responsibilities

• Over-sees operations, engineering team and the entire data centre facility & building facade.
• Oversee recruitment, training of new employees and develop a high performing operations and technical team.
• Manage project management in new installation, replacement works, repair works, commissioning & decommissioning of equipment.
• Oversees design, solutioning for data centre expansion & new project.
• Ensure compliance with data centre compliance with local regulations, health & safety requirements.
• Develop best engineering practices, continuous improvement and value engineering.
• Identify and recommend operational improvement and to be implemented.
• Develop training, technical advice, guidance and support to operations team.
• Develop & maintain method of statements, preventive maintenance programs and all technical documents.
• Develop & deliver engineering reports & ensure adherence to contracted deliverables including SLAs and KPIs.
• Communicate operating philosophies with technical team and provide information, objectives & expectations to the company's personnel and to the vendor critical facilities management teams.
• Contributing to continuous improvement of operational processes, procedures, methods, and tools including those related to safety, security, and availability incident/event response, management, recovery, and resolution.
• Oversees incident, emergency responses & review incident reports, manage change events & problem from beginning to end as well as the completion of post-mortems, root cause analysis & follow-up resolution actions.
• Supporting the physical security safeguarding of the people, assets, and customer data in data centre.
• Manage capital expenditures, operating expenses and optimize expenses in line with management targets.
• Prepare annual budgeting report Opex/Capex inclusive of submission of conditional report.
• Manage Asset & Inventory.
• Evaluate and improve operations and financial performance.
• Managing people and establishing policies and processes.
• Manage customer's requirements, maintain good relationship and customer retention.
• Manage & evaluate contractor and supplier performance and ensure they are in line with management goals.
• Ensure employees work productively and develop professionally.
• Administer tenancy matters including administering addition & alteration works.
• Design strategy and set goals for growth.
• Promote good client & tenant relationships & coordination closely with them with regards to any site issues.
• Manage infrastructure operations support for new customer onboard and existing customer data centre expansions.
• Provide proposal to existing customer for maintenance, repair works and parts replacement.
• Provide solution and proposal for cross connect services.
• Manage installation of cross connect and monitoring.
• Prepare regular reports for upper management.
• Ensure employee follows health and safety regulations.
• Develop, implement and enhance SOP, MOP and EOP for data centre operations.
• To lead ISO, SS Standards, Greenmark Certification, TVRA, OSPAR, PCI DSS surveillance and re-certification audits.
• To lead operations team in escalation, troubleshooting and rectification work during emergency situations.
• Responsible for planning and implementation of HT/LT power shutdown for servicing according to local code.
• Develop M&E upgrading work plan and implementation.
• Performance management of key vendors service providers and maintenance vendors in line with management goals.
• Manage maintenance of data centre mechanical, electrical, and controls systems to include preventive maintenance, corrective maintenance, emergency maintenance, and change management.
• Manage installation, repair and decommissioning of data centre critical equipment, hardware and network devices.
• Participates in tender exercise for potential customers, maintenance contracts and projects.
• Provide 24X7 support to data centre facilities fault & incident, including on-call support.

Qualifications & Requirements

• Bachelor's degree in Engineering, Computer Science, or related discipline; advanced degree or relevant certifications (ITIL v4, PMP, Uptime O&M) preferred.
• 7-10+ years in mission-critical ops, reliability engineering, or PMO roles (DC/Cloud/Facilities).
• Strong analytics (Excel/BI), process design, and audit coordination experience (Uptime/TIA/ISO).
• Working knowledge of PDPA and WSH Act; familiarity with SCDF Fire Code practices for data centres.
• Excellent communication; stakeholder management across executive and site teams; ITIL v4 Foundation (preferred).
• Language: English (fluent); ability to collaborate across multicultural, multilingual teams.

Why Join Us?

• Fast-growing company
• Cross-border career opportunities
• Work with industry experts
• Drive meaningful sustainability impact
• Inclusive, agile culture that values your ideas