Responsibilities:

• Respond promptly to customer enquiries via email, phone, and ticketing system.
• Provide first-level technical and system support to users.
• Log, track, and follow up on customer issues using the helpdesk system.
• Ensure cases are resolved within agreed service timelines.
• Coordinate with internal departments to resolve customer cases.
• Assist in preparing reports, content upload and system setup as required.

Requirements:

• Diploma in  IT, or related field.
• Min. 1 year experience in a customer service or helpdesk environment preferred.
• Good communication and interpersonal skills.
• Customer-oriented with a positive attitude.
• Able to work independently and as part of a team.
• Basic computer and system knowledge.
• Willingness to learn and adapt.
• Work Schedule: 5.5 Days per Week (alternate Saturday)