Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Trading Application Production Support Specialist in Singapore which is a top global investment bank. He/she will provide frontline application production support for the bank's trading Applications on Fixed Income / Bonds. This role is the key focal point for the customer/client /associate experience and owns restoring complex/major production incidents under tight Service Level Agreements (SLAs) and pursues root-cause and problem resolution follow-up.

Responsibilities:

• Works as part of Fixed Income Global Rates Application Support team.
• Work closely with the Front Office users to handle their issue and queries and find solutions.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Proactively identify issues and resolve them with minimal or no business impact.
• Identify opportunities for automation and automate manual tasks being performed by the team.

Required Skills:

• Minimum 1-3 years of experience in Trading Application support (eg. Murex, Summit, Kondor, etc.)
• Hands on experience on Unix platform and commands.
• Hands on experience on SQL queries and commands.
• Knowledge of financial products such as Fixed Income / Bonds, FX, EQ, etc.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Experience in Incident and Problem Management.

Good to have skills:

1. Shell, Python, VB or PowerShell scripting knowledge is a plus.
2. Tableau experience is a plus.
3. ANSIBLE, TOSCA etc tooling experience is a plus.
4. Understanding of Fixed Income products will be an advantage.