Temus was established by Temasek in partnership with UST, to provide digital transformation solutions for the private and public sectors as we aspire to be a strategic partner in realising the Singapore Government's Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Position Overview:

We are seeking an experienced ServiceNow Project Manager with a strong track record of successfully delivering complex enterprise ServiceNow implementations. The ideal candidate will have at least 8 years of project management experience, including demonstrated experience managing ServiceNow projects for public sector agencies or organizations. This role requires a strategic leader who can navigate complex stakeholder environments while ensuring successful project delivery.

Role & Responsibilities

• Lead end-to-end delivery of ServiceNow implementation projects from initiation through closure
• Develop comprehensive project plans including scope, timelines, resource allocation, budget, and risk management strategies
• Manage multiple concurrent ServiceNow implementations across different modules and client engagements
• Define project governance structures, reporting mechanisms, and escalation procedures aligned with public sector requirements
• Ensure projects are delivered on time, within budget, and meet quality standards and client expectations
• Serve as primary point of contact for public sector clients and senior stakeholders
• Build and maintain strong relationships with client executives, project sponsors, and key decision-makers
• Conduct regular steering committee meetings and executive status updates
• Address client concerns proactively and escalate issues appropriately through established governance channels
• Lead cross-functional teams including business analysts, developers, tech leads, and QAs
• Assign tasks, monitor progress, and ensure team accountability for deliverables
• Identify, assess, and mitigate project risks throughout the project lifecycle
• Develop contingency plans for high-impact risks
• Manage issue log and drive timely resolution of project blockers
• Develop and manage project budgets, tracking costs against forecasts
• Monitor resource utilization and project profitability
• Prepare budget reports and variance analysis for management review
• Establish quality standards and ensure adherence to ServiceNow best practices
• Oversee testing strategies including UAT coordination with public sector users
• Conduct quality reviews and ensure solutions meet functional and technical requirements

Job Requirements:

• Minimum 8 years of project management experience delivering IT/software implementation projects
• At least 5 years of hands-on experience managing ServiceNow implementation projects
• Demonstrated experience managing at least 2-3 ServiceNow projects for public sector agencies or public sector organizations
• Proven track record of successfully delivering complex, multi-module ServiceNow implementations
• Experience managing projects with budgets exceeding $500K and teams of 10+ members
• Deep understanding of ServiceNow platform capabilities and implementation methodologies
• Experience with multiple ServiceNow modules (ITSM, ITOM, GRC, CSM, FSM, HRSD, Security Operations, etc.)
• Knowledge of ServiceNow upgrade cycles, instance management, and platform best practices
• Understanding of ServiceNow integration patterns and technical architecture
• Familiarity with ServiceNow Agile Development methodology
• Strong command of project management methodologies (Waterfall, Agile, Hybrid)
• Experience with project management tools (MS Project, JIRA, ServiceNow PPM/SPM, etc.)
• Expertise in scope, schedule, cost, quality, risk, and resource management
• Knowledge of change management principles and organizational change practices
• PMP (Project Management Professional) or equivalent certification (PRINCE2, etc.)
• ServiceNow Certified Implementation Specialist in one or more modules/ ServiceNow Certified System Administrator (CSA)
• ITIL Foundation or higher certification
• Agile/Scrum certifications (CSM, SAFe, etc.)

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