Job Overview:
We are looking for a dedicated and detail-oriented Network Operations Technician to join our team. This role is essential to maintaining the stability and performance of our data center and network infrastructure. You will be part of a 24/7 operations team responsible for monitoring, troubleshooting and escalating network-related issues to ensure minimal downtime and optimal system performance.

Key Responsibilities:

• Monitor network systems, data center equipment and infrastructure using tools such as SolarWinds or PRTG.
• Promptly respond to alerts and escalate issues to the appropriate support teams.
• Diagnose and isolate network faults, perform basic troubleshooting and configuration of switches and other devices.
• Work closely with internal teams and vendors to ensure timely resolution of network issues.
• Maintain accurate incident logs and adhere to escalation procedures.
• Ensure all physical security procedures within the data center are strictly followed.
• Assist in preventive maintenance and support improvement of monitoring processes.
• Maintain clear communication with stakeholders and manage expectations effectively.

Requirements:

• Diploma or Degree in Computer Science, Information Technology or a related field.
• Familiar with network monitoring tools such as SolarWinds, PRTG or similar.
• Good understanding of network hardware (routers, switches, firewalls).
• CCNA certification is an advantage.
• Experience in data center operations or NOC environment is highly preferred.
• Familiar with Microsoft Excel (macros, pivot tables).
• Strong analytical, communication and problem-solving skills.
• Willing to work in a rotating 24/7 shift and at height where necessary.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability