The role of Cloud Engineer is to provide support to the Cloud system infrastructure and services defined by the respective customers by Service Levels.

• Provisioning and de-provisioning of Public Cloud (eg. AWS / Azure) accounts for customers & Private Cloud (eg. VMware vCloud Director, NSX-V/T)
• Deploying, managing, and operating Public Cloud / Hybrid Cloud environments and/or Private Cloud Infra
• Identifying appropriate use of Public/Private Cloud and/or Hybrid Cloud operational best practices
• Estimating Public Cloud costs and identifying operational cost control mechanisms
• Keep technical documentation up to date
• Proactively keep up to date on Public Cloud services and developments
• Create (where appropriate) automation, in order to streamline provisioning and de-provisioning processes
• Support data/service migration projects
• Manage Hybrid Cloud infrastructure (On-premise infra & Public Cloud infra) changes through change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level, document & maintain the configuration of the Infrastructure; provide regular reporting to relevant parties.
• Ensure service level meets the requirement. Propose and implement action plan when required.
• Monitor Hybrid Cloud Infrastructure according to standard operations procedures.
• Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Provide systems related technical advice to customers or project teams for manageable issues.
• Adhere to security standards or best practices to avoid security breaches and reduce system vulnerability. Provide input to security audits (as required) and implement the necessary corrective/preventive actions.
• To provide 24x7 Support.

Skills for Success:

• Minimum 2-4 years' experience in IT infrastructure management and cloud operations
• Able to work under pressure and odd hours
• Some working knowledge of cloud services: SaaS, PaaS, and IaaS
• Experience with various virtualization technologies, private and hybrid cloud environments
• Experience with Server/Virtualization (Azure/AWS Compute instances, Container Instances, Service Fabric Clusters), (Windows, Redhat, Centos), Hypervisors (Vmware), AD, DNS)
• Experience with Storage/Backup (StorSimple, Azure/AWS Backup, Azure/AWS Storage Monitor, snapshot, Azure/AWS Storage, Symantec NetBackup, Commvault, Data Domain VTL)
• Experience with Network and Security (VNet, Load Balancers, Azure Active Directory and RBAC)
• Operational Support (ITSM tools, Monitor, Advisor)
• Middleware (IIS, Apache)