Job scope

Project Management & Governance

• Lead and oversee system maintenance operations

• Ensure compliance with security policies and technical requirements

• Manage maintenance schedules and resource planning

• Monitor and report project status, risks, and issues to stakeholders

Vendor Management

• Manage vendor performance and SLA compliance

• Oversee procurement activities for maintenance and enhancement works

• Coordinate with vendors on issue resolution and system improvements

• Review and approve vendor deliverables and documentation

Operations Management

• Oversee system health monitoring and maintenance activities

• Coordinate scheduled downtime and system updates

• Ensure effective incident and problem management processes

• Supervise configuration and release management

• Monitor system performance and capacity optimization

Stakeholder Management

• Act as key liaison between technical/infra teams, vendors, and business users

• Manage stakeholder expectations and communication

• Coordinate user support and technical guidance

• Present maintenance and performance reports to management

Qualifications

• Tertiary qualifications in Computer Science, Information Systems, Information /Infocomm Technology Computer or related discipline

Skills and Experience

Min. 2 years' experience in the following preferred:

• Experience in IT project management, preferably in system maintenance

• Track record in vendor management and stakeholder coordination

• Experience in government digital systems would be an advantage

• Understanding of system architecture and infrastructure

• Understanding of change management and release procedures

• Competency in risk and issue management

• Ability to track and report project progress

Strong communication and stakeholder management abilities

Interested candidates may apply to bernice@eps.com.sg with your detailed Resume.