The Platform Operations Engineer works with government agencies to maintain and support critical on-premises platforms and infrastructure. Focus areas include platform reliability, modern operational practices, and infrastructure modernisation, while maintaining strong support for existing systems.

Key Responsibilities

Maintain critical infrastructure platforms: compute, storage, virtualisation, and supporting systems across development, staging, and production environments

• Manage virtualisation platforms (VMware, Hyper-V), including:
  Capacity monitoring
  Performance optimisation
  Lifecycle management

Operational Standards & Automation

• Follow and implement platform standards.
• Execute infrastructure automation and modern operational practices for improved efficiency and reliability.
• Execute platform patching strategies using automation to maintain security, stability, and minimise service disruption.

Enhancement & Modernisation

• Support platform enhancement initiatives.
• Implement new infrastructure solutions aligned with enterprise architecture standards.
• Support containerisation initiatives and maintain container orchestration platforms.

Monitoring & Observability

• Implement and maintain monitoring and observability solutions using:
  Prometheus
  Grafana
  ELK stack

Incident Resolution

• Provide L2/L3 technical support for platform-related incidents.
• Perform problem determination and resolution.

Infrastructure as Code (IaC)

• Implement IaC practices for automated platform provisioning and configuration management.

Backup, DR & High Availability

• Maintain backup, disaster recovery, and high-availability solutions for critical platform components.

Security & Compliance

• Follow security controls:
  Access management
  Security hardening
  Compliance monitoring

Collaboration & Documentation

• Collaborate with application teams for stability, performance, and scalability.
• Create & maintain platform documentation, runbooks, and SOPs.
• Support team members in modern infrastructure practices.

Technical Requirements

• Strong experience in enterprise virtualisation (VMware vSphere, Hyper-V)
• Experience with SAN / NAS storage systems
• Experience with enterprise backup solutions
• Proficient in Linux & Windows Server administration
• Experience with infrastructure automation tools:
• Ansible
• Puppet
• Chef
• Knowledge of container technologies:
• Docker
• Kubernetes
• Familiar with monitoring/observability platforms
• Experience with Infrastructure as Code (IaC) practices
• Understanding of networking concepts & technologies
• Scripting abilities:
• Python
• PowerShell Bash
• Bash

Desired Certifications

• VMware Certified Professional (VCP)
• Microsoft Certified: Windows Server
• Red Hat Certified Engineer (RHCE)
• ITIL v4 Foundation