Description:

Reporting to the IT Manager, the IT Engineer will be responsible to:

Responding to technical support calls/emails from vessel for computer, network, application, and connectivity issues

Setting up and installing new computers, network infrastructure (up to L2) and software on board vessels or at shore

Maintain network infrastructure drawing for each vessel

Work with support team and assist to resolve cases remotely where required

Diagnosing and fixing network problems and hardware or software faults

Maintaining inventories of hardware and software for each vessel

Be actively involved in project preparation or solutions as assigned by IT Manager

Exposure to other segments of IT ie OT equipment, CCTV, WiFi infrastructure, satellite communications

Attend vessel as per attendance plan scheduled by vessel coordinator or IT Manager

Assist warehouse coordinator where required with regards to pickup, delivery, and packing

Provide IT briefing to vessel and office members as required

Any other IT tasks assigned by IT Manager

Qualification & Requirements:

Diploma or degree holder in Information Technology, Information Systems, BioTechnology or related fields

At least 1 year of experience in a technical support role

Prior experience in the shipping/maritime industry will be highly regarded. Or fresher with computer science or IT education background willing to attend vessel regularly

Ability to travel to different locations island-wide and rarely overseas to support vessels/takeover vessel/new delivery vessel (no sailing required)

Candidate must be at least able to handle physical work to board vessels (few days per month)

Proficient in L1 networking, windows OS and MS office, WiFi networking, network infrastructure, firewall, VLANs, routing

Irregular hours at times, including weekends/public holidays, dependent on vessel's schedule and arrival.

*Comp-off for working on weekend or public holiday

Able to work on own and be responsible to prepare proper documentation for work completion

Keen to learn and driven to excel