Summary
We're looking for a Cloud Wintel Engineer (L2) to support and manage Windows workloads across on-premise and multi-cloud environments (mainly AWS, with exposure to Azure and GCP). You'll handle system administration, patching, troubleshooting, automation, and security compliance.

Responsibilities

Multi-Cloud Windows Operations

• Provide L2 support for Windows Server (2016-2025) across on-prem and cloud platforms (AWS, Azure, GCP).
• Manage AD, DNS, DHCP, GPO, WSUS, and clustering.
• Monitor system performance, security, and availability.
• Participate in 24/7 shift rotation and on-call support.

OS Patching

• Perform patching using WSUS, SCCM, AWS SSM, and Azure Update Management.
• Handle pre/post patch validation, compliance reporting, and stakeholder coordination.
• Basic understanding of Linux patching (YUM/DNF).

Application Support

• Deploy and troubleshoot applications on Windows servers.
• Analyze logs, tune performance, and resolve OS-level issues.
• Collaborate with app and dev teams for problem resolution.

ITIL & Service Management

• Handle incidents and requests via ServiceNow/Jira.
• Follow ITIL processes for incident, change, and problem management.
• Maintain SLAs and accurate documentation.

Security & Compliance

• Apply CIS hardening and vulnerability remediations.
• Manage IAM permissions and SSL certificates.
• Support security scans, compliance checks, and audit activities.

Automation & Scripting

• Develop PowerShell scripts for automation and remediation.
• Use AWS/Azure/GCP CLI tools for operations.
• Automate repetitive tasks using SSM and other native tools.

Backup & Disaster Recovery

• Maintain and test server backup and DR strategies.
• Participate in BCP/DR drills and maintain recovery documentation.

Monitoring & Observability

• Configure CloudWatch, Azure Monitor, and GCP Monitoring.
• Set alerts, analyze logs, and ensure proactive issue detection.

Documentation & Knowledge Sharing

• Maintain SOPs, runbooks, and troubleshooting guides
• Contribute to team knowledge base and process improvements.

Requirements

Education & Experience

• Diploma/Degree in IT, Computer Science, or related field.
• 4+ years of Windows administration experience.
• 2+ years of cloud operations experience (AWS preferred).
• Strong knowledge of patching, ITSM, and security hardening.
• Proficiency in PowerShell scripting.
• Basic Linux knowledge.
• Willing to work shifts and on-call rotations.

Technical Skills:

Operating System: Windows Server 2012-2025, basic Linux

Cloud Platforms: AWS, Azure, GCP

Windows Infra: Active Directory,DNS, DHCP, GPO, WSUS, Clustering, File Services

Patch Management: WSUS, SCCM, AWS Systems Manager, Azure Update Management, basic YUM/DNF

Application Support: Application deployment, OS-level troubleshooting, performance diagnostics

Security and Hardening: CIS benchmarks, IAM Access Analyzer, vulnerability remediation, EDR/XDR Tools

Cloud Services: EC2, S3, IAM, CloudWatch, SSM, Azure VMs, GCP Compute Engine

Security Tools:Trend Micro Vision One, Qualys, Tenable, AWS Config, Azure Security Center

Scripting: PowerShell, AWS CLI, Azure CLI, gcloud CLI

ITIL & ITSM: ServiceNow, Jira, ITIL processes

Backup & Recovery: AWS/Azure Backup, Windows Server Backup

Containers: Basic Docker, Kubernetes

DevSecOps: Familiar with SHIP-HATS / CI/CD

Preferred Certifications

• AWS or Azure Administrator/Architect Associate
• CompTIA Security+, LPIC-1/RHCSA
• ITIL v3/v4 Foundation

If you are keen, please email your updated resume to daisylyn.jocson@tg-hr.com

EA License no. 14C7275/Registration no. R1434860

Please take note that only shortlisted candidate will be contacted. Thank you.