Responsibilities

• Managed staffing of resources to fulfil 24x7 rotational shifts
  -Team Leadership and Management
  -Develop, mentor, and conduct performance reviews for the 24x7 DC Operations team.
  -Serve as the primary escalation point for all operational incidents and staffing issues.
  -Develop and maintain the 24x7 shift schedule to ensure continuous coverage and manage shift rotation/time off requests
• Own, update, and govern all DC SOPs; drive regular reviews and training sessions to ensure team compliance
• Oversee L1 incident response, including identifying, diagnosing, and performing basic L1 network (e.g., port patching/testing) and server hardware (e.g., drive swaps, console access) troubleshooting
• Ensure DC Ops staff are following SOP to:
  -Perform DC site escort for vendor visitors or vendor engineers
  -Perform monitoring of system alerts and perform escalation to next level for support
  -Abide and enforce the operating procedures required by the DC owner
  -Perform basic network check and L1 troubleshooting
• Maintain Server/LAN room management
  -Expertise in maintaining optimal server room layouts for efficient cooling and cable management
  -Experience in managing access control and environmental monitoring systems for server rooms
  -Perform Data centre management
  -Physical access management (e.g., security clearance, biometric and key card systems) and maintain an audit log of all visitors and team activities.
  -Proficiency in data centre capacity planning and resource allocation
  -Experience in implementing DCIM (Data Centre Infrastructure Management) solutions for comprehensive monitoring and management of data centre assets
• Monitor service request management
  -Ensure logging of tickets by the DC Ops staff
  -Ensure on-time escalation of tickets to next working level

Requirements

• Minimum 5 years of working experience in DC Operation and 2 years as a team lead
• 2 years' experience in people management
• Basic knowledge in network troubleshooting, Cisco CCNA or alternatives certification is preferred
• Good knowledge in using ITSM system
• Good knowledge in managing backend monitoring systems
• Strong knowledge of Operations methodology
• Strong interpersonal and excellent communication skills

If you are keen, please email your updated resume to daisylyn.jocson@tg-hr.com

EA License no. 14C7275/Registration no. R1434860

Please take note that only shortlisted candidate will be contacted. Thank you.