Job Summary:

The Residential & Data Center Technician is responsible for the installation, maintenance, and coordination of structured cabling and IT infrastructure in both residential and data center environments. This role requires hands-on technical expertise in network cabling, rack and stack activities, and coordination of service activities for clients in the financial services sector, where uptime, security, and compliance are essential. The technician ensures that all work meets industry standards, company quality benchmarks, and the stringent operational requirements of banking and financial institutions.

Key Responsibilities:

Technical Installation & Maintenance

• Install, terminate, test, and label copper (Cat5e, Cat6, Cat6A) and fiber optic cabling systems in residential, office, and data center environments.
• Execute rack and stack activities, including the physical installation of servers, network switches, routers, and related IT equipment.
• Perform hardware refresh, structured cabling upgrades, and patching activities as part of ongoing support and service improvement.
• Conduct troubleshooting and fault isolation on structured cabling and network connectivity issues.
• Perform site surveys, create accurate as-built documentation, and ensure compliance with cabling and electrical standards (EIA/TIA, ISO/IEC).

Coordination & Project Support

• Coordinate with data center operations, project managers, and service delivery teams to ensure project milestones and SLAs are met.
• Liaise with financial institution clients to schedule maintenance windows, minimize downtime, and align work with operational and security requirements.
• Manage work orders, track materials, and maintain accurate service records for audit and compliance purposes.
• Support logistics for equipment delivery, cabling inventory, and site readiness.

Quality, Compliance & Safety

• Ensure all work complies with financial institution security protocols and change management procedures.
• Adhere to data center access policies, safety regulations, and industry best practices during all installations.
• Maintain high standards of documentation accuracy for auditing and regulatory reporting.
• Promote a culture of safety, compliance, and operational discipline in all work environments.

Qualifications and Skills:

• Diploma or certification in Telecommunications, Electrical Engineering, Information Technology, or a related field.
• 3-5 years of hands-on experience in structured cabling, hardware installation, and field coordination in data center or technical environments.
• Experience supporting financial services or banking institutions, with familiarity in regulated and secure operational environments.
• Strong knowledge of structured cabling standards (EIA/TIA-568, 606, 607) and data center infrastructure practices.
• Skilled in using network cable testers, OTDR, and Fluke certification tools.
• Understanding of LAN/WAN fundamentals, network topology, and IP-based systems.
• Excellent coordination, communication, and client engagement skills.
• Physically fit to handle cabling, lifting, and confined-space work.
• Valid driver's license and ability to travel to client sites and data centers.

Preferred Certifications (Optional):

• BICSI Technician or Installer Certification
• Fiber Optic Association (FOA) or equivalent
• CompTIA Network+
• Data Center Cabling Specialist (DCCS) or similar credential
• Workplace Safety / OSHA Certification

Work Environment:

• Split between customer residential sites and secure data center environments.
• Frequent interaction with banking and financial institution clients requiring professionalism and confidentiality.
• Occasional after-hours or weekend work to accommodate financial system maintenance windows.
• Involves travel between client sites, residential locations, and data centers.