About the Role

We are seeking a highly skilled L2 Network Operations Engineer to join our Network Operations team. This role is pivotal in maintaining network stability, managing critical incidents, and ensuring procedural readiness for high-severity events within our Cisco-based Data Center environment. The ideal candidate will take ownership of emergency access protocols, ensuring seamless coordination during outages and maintaining operational excellence.

Key Responsibilities

Critical Incident Response (L2):

• Act as the senior escalation point for normal network incidents and failures.
• Lead fault isolation, root cause analysis, and resolution for Cisco Nexus CORE network devices (N2K, N5K, N7K, N9K).
• Provide technical guidance to L1 engineers during critical situations.

Procedural Design & Documentation:

• Develop, document, and implement clear emergency procedures for responding to severe hardware failures (e.g., fan/thermal events).
• Ensure procedural readiness for rapid Data Center intervention during critical incidents.

Access Management & Compliance:

• Manage and maintain the Access Request (CAR ID) process or equivalent emergency access protocols.
• Ensure all access documentation and approvals are in place to prevent service delays during emergencies.

Data Center Access Coordination:

• Liaise with Data Center Operations and Customer Cage teams to pre-clear procedural dependencies.
• Ensure no barriers exist to immediate access for urgent network repair or recovery activities.

Operational Management:

• Support daily network operations and configuration management of Cisco network devices.
• Provide operational support for Cisco Firewall, Cisco ISE, and related systems.
• Maintain a basic understanding of Windows VMs used in operational environments.

Process Improvement:

• Drive ITIL-based process optimization, focusing on Incident, Problem, and Emergency Change Management.
• Identify and eliminate procedural bottlenecks that affect network uptime and availability.

Qualifications & Requirements

Technical Skills:

• 3-5 years of hands-on experience managing and supporting Cisco Data Center network devices.
• Strong knowledge of Cisco Nexus platforms (N2K, N5K, N7K, N9K).
• Working experience with Cisco Firewalls and Cisco Identity Services Engine (ISE).
• Familiarity with ITIL processes (Incident, Problem, and Change Management).

Certifications:

• Cisco Certified Network Associate (CCNA) - Mandatory.

Education:

• Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Availability:

• Must be available to work in a 24x7 operations environment, including on-call rotation for critical issues.