Cloud Network Engineer
HCL SINGAPORE PTE. LTD.
Responsibilities
Requirements
- Manage and resolve network tickets and incidents using the ServiceNow platform.
- Lead technical incident calls and act as the subject matter expert during high-severity situations.
- Troubleshoot and provide break-fix support for complex network issues across LAN, WAN, and cloud environments.
- Perform root cause analysis (RCA) and implement corrective and preventive actions.
- Define, review, and improve operational processes while ensuring adherence to established standards.
- Work collaboratively to ensure timely resolution of issues within defined SLA parameters.
- Mentor and provide technical guidance to junior engineers and support staff.
- Conduct network testing, audits, and compliance checks as required.
- Enhance customer satisfaction through effective communication, ownership, and problem resolution.
- Participate in the Follow-the-Sun global support model, ensuring seamless regional transitions.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 10 years of Network Engineer experience supporting global network infrastructures
- Deep technical expertise across LAN/WAN architectures.
- Strong experience with AWS Load Balancers and integration of hyperscaler environments with on-premises data centers and applications.
- Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.
- Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.
- Strong hands-on experience with Cisco Viptela (vManage, vSmart, vBond, vEdge).
- Switching: Cisco/Arista (STP, HSRP, SVI, EtherChannel, StackWise, VSS, Nexus).
- Wireless: Cisco and Aruba WLAN technologies.
- Load Balancers: F5 (Virtual Load Balancer).
JOB SUMMARY
Cloud Network Engineer
HCL SINGAPORE PTE. LTD.
Singapore
3 days ago
N/A
Full-time
Cloud Network Engineer