Skills: Excellent Communication, L2 Support, strong network, datacentre tech knowledge and CVE

Work Schedule: 5 Days a Week (Shift-based with Weekend Support as Required)

Role Overview

We are seeking an experienced Network Engineer with hands-on expertise in network devices, firewalls, load balancers, and vulnerability management.
The ideal candidate will handle L2/L3 level troubleshooting, incident resolution, and network upgrades, ensuring smooth and secure network operations in an SLA-driven environment.

Requirements

• Proven hands-on experience with networking devices (Switches, Routers, Load Balancers, Firewalls).
• Strong understanding of network protocols, routing, and switching.
• Experience in vulnerability assessment (CVE analysis) and report preparation.
• Ability to troubleshoot L2/L3 issues independently.
• Excellent communication and documentation skills.
• Flexible to work in shifts and during off-hours maintenance windows.

Key Roles and Responsibilities

• Perform installation, configuration, and troubleshooting of network switches, routers, load balancers, and firewalls.
• Manage incident resolution, root cause analysis, and problem-solving for L2/L3-level network issues.
• Participate in network device upgrades, patching, and maintenance activities.
• Work in a SLA-bound environment ensuring timely delivery of network operations and issue resolution.
• Conduct CVE (Common Vulnerabilities and Exposures) assessments, prepare detailed reports, and present findings to multiple client stakeholders.
• Support scheduled patching and upgrade tasks after business hours (post 6 PM) or on weekends, as per project requirements.
• Provide shift-based support, including rotational shifts, ensuring round-the-clock network availability.
• Collaborate with internal and client teams to maintain network security, uptime, and performance standards.
• Adhere to change management and documentation processes for all network modifications.

Work Schedule

• 5 working days per week (shift-based).
• Occasionally required to work after 6 PM for patching or upgrade tasks.
• Weekend support may be required for planned maintenance activities - off-in-lieu will be provided for weekend work.
• Eligible to claim meals and taxi reimbursements during shift or late-hour work.