Cloud Service Delivery Manager
APBA TG HUMAN RESOURCE PTE. LTD.
Key Responsibilities:
Job Requirements:
To Apply, please kindly email your updated resume to weizhe.teoh@tg-hr.com
Regret to inform that only shortlisted candidates will be notified.
CEI: R25127749
EA License: 14C7275
- Manage Cloud Service Delivery - Oversee the end-to-end delivery of cloud services, ensuring adherence to SLAs and operational excellence.
- Incident and Problem Management - Lead incident resolution, perform root cause analysis, and implement preventive measures to minimize service disruptions.
- Service Monitoring and Optimization - Utilize tools like CloudWatch and Azure Monitor to track performance, identify bottlenecks, and ensure system health.
- Continuous Improvement - Drive initiatives to enhance service efficiency, reliability, and cost optimization through automation and process enhancements.
- Client Relationship Management - Act as the primary point of contact for clients, handling escalations and ensuring high customer satisfaction.
- Service Reviews and Reporting - Conduct periodic service reviews, preparing detailed reports on SLAs, KPIs, incidents, and improvement plans.
- Resource and Capacity Planning - Manage cloud resources and capacity planning to support scalability and optimal service performance.
- Governance and Compliance - Ensure all cloud services comply with internal standards, ITIL processes, and regulatory requirements.
- Security and Risk Management - Collaborate with cybersecurity teams to maintain security controls, remediate vulnerabilities, and enforce data protection policies.
- Cross-Functional Collaboration - Work closely with Cloud Operations, DevOps, and Infrastructure teams to align service delivery with organizational goals.
Job Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 8-10 years of relevant experience, including at least 4-5 years in service delivery management and 3 years in cloud service delivery or operations.
- Strong hands-on understanding of AWS, Azure, or GCP platforms, including performance monitoring tools.
- Proven track record in managing production environments, incident response, and change management processes.
- Demonstrated ability to lead and mentor technical teams, fostering collaboration and accountability.
- Excellent communication and relationship management skills with experience handling enterprise clients.
- Strong problem-solving skills and ability to analyze performance metrics to drive data-informed decisions.
- Familiarity with ITIL processes, DevOps practices, and cloud governance frameworks.
- Understanding of cybersecurity principles, compliance standards, and risk management within cloud environments.
- Ability to work independently, handle multiple priorities, and perform effectively in dynamic or fast-paced settings.
To Apply, please kindly email your updated resume to weizhe.teoh@tg-hr.com
Regret to inform that only shortlisted candidates will be notified.
CEI: R25127749
EA License: 14C7275
JOB SUMMARY
Cloud Service Delivery Manager
APBA TG HUMAN RESOURCE PTE. LTD.
Singapore
4 hours ago
N/A
Full-time
Cloud Service Delivery Manager