We're looking for a Lead ServiceNow Specialist to champion the Customer Service Management (CSM) module-serving as the in-house subject matter expert for platform architecture, configuration, and performance.

What You'll Do:

• Serve as the internal SME for ServiceNow CSM, owning both functional design and technical implementation
• Deep-dive into application layers to debug, troubleshoot, and resolve logic defects in scripts and configurations
• Configure and enhance CSM modules while ensuring scalability and best practices
• Evaluate issues across multiple layers (UI, Business Rules, Workflows) to ensure full-stack stability
• Support DevOps in CI/CD pipeline implementation
• Keep up with trends and recommend new tools or approaches
• Collaborate across teams to align solutions with business needs
• Mentor junior team members and conduct code reviews

Requirement:

• Degree in Computer Science or related field
• 5+ years of proven expertise in ServiceNow, with deep experience in the CSM module
• Strong understanding of both functional workflows and technical configuration within the platform.
• Ability to identify, trace, and resolve logic-level issues in scripts and customisations
• Confident with platform design, scripting, integration, and DevOps alignment
• Java/backend experience is a plus
• Experience working with AWS services and cloud-based integration
• Certifications in AWS and ServiceNow are a bonus

Salary will commensurate according to Candidates' Work Experience & Qualifications

We regret that only shortlisted candidates will be notified.

Careerally Pte Ltd | EA Licence: 24C2215

Frieda Chan | EA Reg No: R2199193