ServiceNow Business Analyst (HR Module)

Location: Singapore
Employment Type: Full time

About the Role

We are seeking an experienced ServiceNow Business Analyst with a strong background in the HR Service Delivery (HRSD) module to support our ongoing digital transformation initiatives. The ideal candidate will serve as the bridge between business stakeholders, HR teams, and technical developers-translating business needs into clear functional requirements and ensuring successful delivery of HR workflows and ServiceNow enhancements.

Key Responsibilities

• Partner with HR, IT, and cross-functional stakeholders to analyze and document business requirements for the ServiceNow HR Service Delivery (HRSD) module.
• Translate business needs into functional specifications, user stories, and acceptance criteria for technical teams.
• Conduct process mapping, gap analysis, and workflow optimization within the HR Service Delivery framework.
• Support ServiceNow configuration, testing, and deployment activities, ensuring alignment with HR processes and data security requirements.
• Manage and maintain ServiceNow HRSD catalogs, case management, lifecycle events, and knowledge management modules.
• Collaborate with developers and platform owners to enhance existing features and implement new functionalities.
• Facilitate UAT sessions, provide training documentation, and support change management and adoption activities.
• Ensure compliance with HR policies, data governance, and platform best practices.

Required Skills & Experience

• Bachelor's degree in Information Systems, Human Resources, or related field.
• 3-5 years of experience as a Business Analyst or Functional Consultant in ServiceNow, with at least 2 years focused on HR Service Delivery (HRSD).
• Strong understanding of HR processes (case management, onboarding, lifecycle events, employee relations).
• Experience with ServiceNow workflows, data models, and integrations.
• Ability to translate business needs into system solutions and clear documentation.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience working in Agile / Scrum environments preferred.