Job Responsabilites:

• System Software Maintenance: Routine maintenance, installation, upgrades, user guidance, and configuration services for Windows operating systems; as well as system installation, image creation and maintenance.

• Hardware fault detection, location, and troubleshooting;

• Switch-to-terminal network connectivity and troubleshooting.

• Supports wired network, Wi-Fi, shared files, and VPN access.

• Handle tickets assigned by the call center and complete them on time.

• Handle other helpdesk tasks as assigned by the client.

Job Requirements:

• Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.).

• Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks.

• Ability to Support of Office Network, Shared Drive, Wireless, and VPN connectivity

• Have basic communication skills in both Chinese and English, capable of supporting and maintaining Chinese and English versions of operating systems and software systems.