Position: Network Operations Analyst (Level 2)

Location: Singapore

Experience Required: 3-7 years

Salary Range: SGD 6,000 - 8,000/month

Eligibility: Open to Singapore Citizens and PRs only (Visa sponsorship not available)

About the Role

We are seeking a highly skilled and motivated Network Operations Analyst (L2) to join our

Infrastructure Network Operations team. In this role, you will be responsible for providing Level 2 support across a wide range of network technologies. You will be an essential part of business continuity and recovery (BRP) planning and execution, incident management, and second-level problem determination.

The environment covers LAN, MAN, WAN, RLAN, DIA, Wireless, Proxy, Firewall, Load Balancer, and Optical solutions.

Key Responsibilities

• Provide Level 2 network operations support in a complex enterprise environment.

• Manage and resolve network incidents and service requests in accordance with SLAs.

• Participate in BRP/BCP activities to ensure network resilience and recovery.

• Troubleshoot issues across routers, switches, WIFI, firewalls, proxies, and voice systems.

• Work collaboratively with internal teams, vendors, and service providers.

• Execute diagnostics using tools like SolarWinds, Thousand Eyes, and Blackbird.

• Manage incidents via ITSM systems; support change and problem management processes.

• Ensure compliance with IT Risk & Compliance standards, CIA, BIA, CMDB, IAM policies.

• Maintain accurate documentation for systems, processes, and procedures.

• Support operations in environments with at least 1,000+ network devices.

Required Skills & Experience

• Minimum 5 years of hands-on experience in:

○ Cisco Routing & Switching

○ Palo Alto Firewalls

○ Enterprise WIFI (Cisco/Meraki)

○ Proxy and security appliances

• Strong understanding of:

○ TCP/IP, DNS, DHCP, and other networking fundamentals

○ Telecommunications connectivity and infrastructure

• Hands-on experience with:

○ Palo Alto Firewalls

○ SD-WAN (Cisco/Viptela)

○ VMware NSX

○ AudioCodes Team Voice System

○ Cisco CUCM (Unified Communications)

• Proficient with diagnostic tools and monitoring platforms:

○ SolarWinds, Thousand Eyes, Blackbird (or similar)

• Skilled in packet analysis/sniffer tools (Wireshark or similar).

• Experienced in ITSM processes:

○ Incident, Change, Problem Management

• Exposure to:

○ IT Risk & Compliance

○ CIA, BIA, CMDB

○ IAM and Governance frameworks

• Familiarity with BCP/BRP exercises and documentation

Qualifications

• Diploma or Degree in Information Technology or related field

• Mandatory: Cisco Certified Network Associate (CCNA) with at least 5 years of work experience

• Preferred: Cisco Certified Network Professional (CCNP)

ITIL Foundation certification is an added advantage