Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking a proactive and detail-oriented IT Program Analyst / Engineer to support project change requests.

Key Responsibilities:

• Handle L1 operations & support duties
• Manage service delivery for applications, servers, and network infrastructure.
• Support and respond to user project / change requests, operational, cyber alerts and incidents
• Provide support to the programme management team in areas of technical solution analysis, design, planning, coordination, implementation and testing
• Prepare project-related reports and documentation for the PMO team
• Maintain and update IT asset inventory, including tagging and tallying of assets.
• Liaise with internal teams and external vendors to ensure service standards and service level agreements are fulfilled

Requirements:

• Diploma or degree in Information Technology or a related field.
• IT qualification with at least 1-2 years of relevant work experience / background
• Basic knowledge and hands-on experience on IT infrastructure and systems.
• Strong organizational and documentation skills.
• Ability to multitask and manage priorities effectively.
• Experience in IT asset management and IMAC services is a strong advantage.
• Familiarity with project management methodology and lifecycle would be an advantage

Preferred / Desirable Requirements:

Knowledge and/or practical experience in one or more of the below areas will be an advantage:

• Coding (such as C#, Java, JavaScript)
• DevOps/DevSecOps
• Virtualisation and/or Cloud Computing (such as AWS, Azure)
• Database and Storage
• Middleware and Services
• Cybersecurity (such as best practices, system hardening, threat and vulnerability management)
• Windows/Linux server administration
• Hardware, Infrastructure and Network
• Software/Systems integration across one or more software/hardware components
• Service delivery and management