Key Business Objective:

• Provide support to Network Operations for the maintenance and operation of the GCX PoPs in Singapore.
• Carry out installation of equipment, provision customer and network circuits and fault finding / clearance.
• As a secondary role to support the regional Sales team with sales support and technical advice on existing services and new opportunities.
• Duties and Responsibilities
• Carry out scheduled preventive maintenance inspections and upgrade on the PoP equipment according to the system specifications and requirements.
• Manage the Singapore POPs, inventory, spares, etc. in well-organized manner and support the local / international delivery of equipment.
• Work with Provisioning / Engineering / NOC / Project personnel in resolving problems related to circuit turn-up, provisioning and migration of the point of interconnection.
• Initiate referrals to the NOC or Engineering when unable to resolve technical problems and project with due date in jeopardy.
• Interface with Business Units in resolving common discrepancies discovered on post-install issues; log punch / snag list items and inform supervisor of the progress.
• Make recommendations, observations relative to work group related processes, maintenance / fault management and installation guidelines, etc
• Self-administrate daily on assigned tasks, work logs and report work progress.
• Keep current on technologies and safety work practices.

Contact with Others:

• Internal: All GNOC staffs, Field Operations, Sales, Project Teams, Engineering
• External: Capacity Suppliers, Equipment Vendors, Customers, Facilities Suppliers, Local Contractors and Shippers

Educational / Academic / Qualifications:

• Higher Diploma or above in Telecommunication / Engineering or similar disciplines
• 5+ Years of relevant experience including at least 12 months being as a Field Service Engineer and Support
• Working experience with Data Centre / Telecom Operators
• Industry Knowledge:
• Knowledge of (E) SDH, (E) DWDM, (E) OTN, (E) Ethernet, (E) IP

We regret that only shortlisted candidates will be notified.

EA License NO.: 01C4394

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