Global IT Specialist
LANDI INTERNATIONAL (SINGAPORE) PTE. LTD.
Key Responsibilities:
Job Requirements:
- Manage the L1 & L2 Support for the day-to-day incidents/service requests and problems for both on-site and remote users (in-house).
- Manage the onboarding and offboarding process for business users and accounts.
- Manage Microsoft 365 accounts & licenses.
- Effectively prioritizing and resolving IT Support issues related to laptops & daily SaaS in a ticketing / incident management tool.
- Promotes information security awareness.
- Answers questions by applying knowledge of computer software, hardware, and procedures
- Ensure timely procurement, maintenance, and upgrades of IT assets.
- Occasionally work outside normal hours and rotate start times to help resolve urgent issues for business users in other regions.
- Assist in other IT related areas as needed.
Job Requirements:
- Minimum 3+ years in desktop/service desk support role.
- Strong problem-solving skills, with the ability to deliver both short-term and long-term solutions.
- Ability to work independently or as part of a team.
- Experience in technical requirements analysis, planning, configuration management, and hands-on technical tasks.
- Familiar with Microsoft 365 administration.
- Experience working with both WinOS and MacOS environments.
- Familiar with Atlassian Jira & Confluence.
- Experience with JumpCloud (MDM).
JOB SUMMARY
Global IT Specialist
LANDI INTERNATIONAL (SINGAPORE) PTE. LTD.
Singapore
2 days ago
N/A
Full-time
Global IT Specialist