* Only Singaporeans and PRs are welcome to apply

Job Summary:

We are looking for a motivated and customer-focused Level 1 Desktop and Network Engineer to provide technical support for our IT infrastructure. The ideal candidate will be responsible for providing first-level support for desktop systems, network connectivity, and other IT-related issues.

Key Responsibilities:

Desktop Support:

• Provide Level 1 support for desktops, laptops, printers, and mobile devices.

• Perform installation, configuration, and maintenance of operating systems and applications.

• Troubleshoot hardware and software issues.

• Assist in user account setup, password resets, and profile configurations.

• Provide basic support for email, Microsoft Office, VPN, and antivirus software.

• Respond to helpdesk tickets and maintain accurate documentation.

Network Support:

• Monitor basic network connectivity (LAN/WAN/Wi-Fi).

• Support and troubleshoot basic network issues such as cable connections, switch port configuration, and IP addressing.

• Assist with maintaining inventory of network devices and IT assets.

• Escalate unresolved issues to Level 2/3 support or network specialists.

General:

• Log and update support requests in the ticketing system.

• Provide excellent customer service and follow up with users to ensure issue resolution.

• Support onboarding/offboarding tasks including hardware setup and software installation.

• Ensure compliance with IT policies and procedures.

Requirements:

• Basic understanding of Windows OS, Microsoft 365, and Active Directory.

• Knowledge of basic networking concepts (IP, DNS, DHCP, etc.).

• Familiar with IT ticketing systems is a plus.

Skills:

• Strong problem-solving and communication skills.

• Ability to prioritize and handle multiple tasks.

• Team player with a proactive attitude.

Additional Information:

• Onsite support at Customer's premise.

Qualifications:

• Diploma or equivalent in IT, Computer Science, Networking, or a related field.

• 1-2 years of IT support experience (fresh graduates with Internship experience are welcome to apply).