We are looking for an experienced SAP Customer Service (CS) Consultant to support our clients in Singapore with implementation, support, and enhancement of SAP CS modules. The ideal candidate will have a solid understanding of service processes, customer relationship management, and integration with related SAP modules such as SD, PM, MM, and FI.

Key Responsibilities

• Analyze business requirements and map them to SAP CS solutions

• Implement and configure SAP Customer Service module including:

• Service Orders, Notifications

• Warranty processing

• Installed base management

• Service Contracts

• Provide day-to-day support and troubleshooting for SAP CS-related issues

• Collaborate with cross-functional teams for end-to-end integration (e.g., SD, PM, FI, MM)

• Conduct user training and documentation

• Perform system testing and support user acceptance testing (UAT)

• Participate in regional rollouts and upgrades

• Customize reports and dashboards using SAP standard tools

• Ensure compliance with company and regulatory standards (e.g., PDPA)

Required Skills & Qualifications

• Bachelor's degree in IT, Engineering, or a related field

• 5+ years of hands-on experience in SAP CS module

• Knowledge of SAP S/4HANA or ECC 6.0 environments

• Experience in customer-facing roles and managing support tickets

• Strong understanding of end-to-end service processes

• Familiarity with local regulatory requirements (e.g., Singapore service tax, customer data protection)

• Excellent communication and interpersonal skills

• Strong problem-solving skills and attention to detail

Preferred Qualifications

• Certification in SAP CS or S/4HANA Service module

• Experience in industries such as Healthcare, Utilities, or Manufacturing

• Familiarity with ServiceNow or ITSM tools

• Knowledge of Fiori apps related to Customer Service

• Mandarin or Malay language proficiency is a plus (for communication with regional teams)