Responsibilities

• Manage the daily operation, monitoring, and optimization of domain software to ensure high availability and stability.

• Respond to and resolve technical issues within domain application, including troubleshooting and repairs.

• Help applications developed by company go to production

• Provide governance in application maintenance and software deployment

• Coordinate between product, project, customer for product related issues

• Feedback issues to product teams for better product enablement

• Maintaining a professional demeanor with clients and colleagues.

• Build capability as domain SME in both IT and business knowledge. e.g. Energy management/Micro-Grid

• Software deployment and upgrade where necessary

• Write and maintain operational documentation, troubleshooting guides, and related technical materials.

Job Requirement (Must Have Skill)

• Bachelor's degree in computer science or computer engineering or equivalent

• 2-5 years' experience in Application Maintenance

• Able to handle fast moving technology trend.

Good to Have

• VMware and/or Azure experience will be a big plus.

• Domain experience is a plus (Renewables, Energy management, Micro-Grid)

• Chinese speaking and reading would be a big plus.

Technical / Professional Skills

• Rich experience on database ( Mysql, Redis, TSDB, etc.)

• Hands-on experience on Linux commands, web debugging skills and issue investigation

Non-Technical / Soft Skills

• Open mind to learn new technology and embrace new areas in a fast-growing organization

• Team player with a positive working attitude and the ability to handle tight deadlines.

• Highly versatile and adaptable to changes, able to work independently in a fast-moving environment, and able to cross multiple functions.

• Excellent analytical and creative problem-solving skills.

• Excellent listening and interpersonal skills.

• Take ownership of what you work on. Self-driven and self-esteem as a silo in the O&M and Infrastructure governance structure

Operations mindset, able to balance short-term workaround to resolve production issue vs long-term sustainable resolution