We are on the lookout for an Executive, HR Associate to join us. This is a front-line position and will be part of the associate HR support team that acts as the first point of support for agents' HR matters

Job Responsibilities:

• Provide prompt frontline services and perform admin tasks.
• Assist in real estate salespersons licencing matters such as registration, resignations and recruitment.
• Attending to walk-in, phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our salespersons' need to achieve satisfaction
• Build sustainable relationships and trust with our salespersons through open and interactive communication
• Advising agents on matters such as their marketing and social media accounts
• Handle complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Take the extra mile to engage our salespersons, making sure they feel supported and have a positive experience at every touchpoint

Requirements:

• Minimum Diploma preferred
• At least 1-2 years of relevant working experience in customer service or front facing roles, especially in the real estate Industry
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• Strong English speaking and writing skills
• Events Coordination experience would be a plus
• Any marketing or social media experience would be a plus
• A team player who fosters a cooperative work environment
• Meticulous and careful especially when dealing with sensitive data
• A people person who finds joy in interacting and assisting others

Who will thrive in this role?

• You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquires is something that comes naturally to you.
• Excellent time management and communication skills
• High attention to detail