UX Designer :
• Maintain a strategic outlook on the product/ program, ensuring that all deliverables are aligned with the organisational goals and strategy
• Lead efforts in driving strategic design initiatives that drive organisation goals forward
• Coordinate and plan discovery work, including user interviews, workshops, surveys, usability testing, and gathering insights to understand user needs and pain points
• Drive the work in analysing research findings into actionable insights
• Conduct work in creating wireframes, user flows, and prototypes using tools like Figma
• Collaborate closely with design teams to create low and high-fidelity prototypes for testing concepts with real users, gathering feedback to iterate on solutions
• Drive the Iterative efforts to improve on designs based on feedback from users, stakeholders, and the design team
• Partner with product managers and developers' teams to ensure that the designs are aligned with business objectives and technical constraints

You may also be asked to:
• Lead the work on design initiatives to benefit the entire design community
• Pilot new design initiatives or tools in your work
• Actively seek out new ways and methods to improve your fellow designers' efficiency, effectiveness and craft
• Actively contribute to learning and sharing sessions between fellow designers
• Be a member of the community that less experienced designers aspire to be
• Take steps to improve yourself in a personal and professional capacity
• Actively note areas of improvement and propose changes for the benefit of all designers

Qualifications and Experience :

• Bachelor's or Master's degree in industrial design, human-computer interaction (HCl), graphic design, design research or a related field (or equivalent experience)
• At least 8 years of experience in UX/UI design, internships, or freelance work, with a focus on SaaS systems
• Good with design tools such as Figma, Sketch, Adobe CC, or similar industry-standard interaction design and prototyping tools
• Strategic thinker and a proven ability to drive strategic initiatives in your work
• Proven ability to work collaboratively with cross functional teams such as product strategy, ops, policy etc.
• Proven ability to work collaboratively with senior stakeholders and leadership
• Good understanding of user research methods and the ability to analyse data to inform design decisions.
• Familiarity with usability testing and gathering feedback to improve design quality
• Good communication and storytelling skills, with the ability to present findings clearly and persuasively
• Strong analytical thinking with attention to detail and ability to handle ambiguity
• Strong empathy for users and a desire to advocate for their needs
• Desire to learn, adapt and grow in the UX design field.

Preferred Qualifications:
• Familiarity with service design and systems thinking
• Experience mentoring junior designers or leading design teams
• Design system experience, with the ability to align designs across different tracks
• Experience working on case management systems or CRM
• Candidates with Salesforce experience

Shortlisted candidate will be notified.