Job Summary:

We are seeking Technical Lead /Production support specialist with over 17+ years of proven experience in banking domain with at least 15-year experience in production support L2, managing large application across multiple countries.

Requirements:

The ideal candidate should have strong Corporate Transaction Banking knowledge, specialised in Receivables & Payables domain knowledge along with Java backend Technologies expertise & Oracle Database's in-depth knowledge to manage complex application in banking environments.

This role requires a deep understanding and knowledge of APAC Country specific direct debits/inward direct credit and ACH channels like G3, CNAPS, MEPS, NACH, BECS, NZ SBI, PromptPay, HKICL, BPAY to name a few. Also, he/she should be well versed with India Receivable business flow.

Strong problem solving as well as Analytical skill.

Excellent interpersonal skill, effectively communicate with end users, product team and tech partners.

Technology Skills:

• Should have experience in Core Java.
• Should have hands-on experience in IBM MQ, TIBCO for message and event-driven architectures.
• Should have hands-on experience in Spring Batch framework for high volume batch/transaction processing.
• Should have excellent experience in Relational Databases (Oracle), functions, procedures and query optimization.
• Should have experience in Jasper Reports for creation of dynamic reports.
• Should have experience with Adobe LiveCycle for interactive PDF
• Hands-on experience in CI/CD pipelines (GitLab, Bitbucket and Jenkins).
• Exposure to python for scripting and automation is plus.
• Must have experience in Unix /Linux Shell Scripting for backend automation.
• Must have experience in ITRS , App Dynamics (v 23.12) , Autosys JIL

Key Responsibilities:

• Provide L2 application support across multiple countries having 24/7 availability
• Troubleshoot and resolve application issues raised by end user, product team as well as tech partners
• Provide functional solution for production issues/queries
• Proactive problem analysis and resolution for application issues
• Perform routine checks of application logs and backups.
• Provide support and feedback to other Application Developers as and when required for recurrent application issues.
• Maintain and update technical documentation of applications.
• Create Knowledge Articles to assist Level 1 application support.
• Review and design applications requests and provide recommendations.
• Provide training as and when required to apps users of application functionality as well as feature introduces through development releases
• Identify opportunities for system improvement within Applications being supported.
• Identify opportunities to improve processes for efficiency and security.
• Conduct continuity of business (COB) and high availability (HA) of application on regular based on country specific requirement/ regulatory requirement
• Arrange for special working as and when required
• Able to stay up to date with advancing technology trends within the relevant field.
• Working with the QA to create automation tests for the user interfaces as well as backend services.
• Writing high quality source code and deliver the application within tight deadline follows the Scrum practice.
• Code reviews and assisting team members for technical design and solutions for production fixes.
• Collaborate with cross-functional teams to gather requirements and track progress using JIRA for production fixes .
• Produce high quality technical scope documents to accurately represent application design and code for production fixes.
• Should able to perform impact analysis and changes for enhancement, performance changes, PRB issues and Common Vulnerability Management (CVM).
• Work on Proof of concepts (POCs) in technologies along with development team