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Description for Candidates

This entry level/early career professional, dual customer/product focused position serves as the technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins' products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers' products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.

Key Responsibilities:

• Investigates integration and installation issues, determines causes, recommends actions, and documents resolutions with guidance from senior team members.
• Applies and enhances processes like Installation Quality Assurance and OEM integration, utilizing tools such as Advisor, COLS, and GCE for informed decision-making.
• Collaborates with Subject Matter Experts and VPI Teams to deliver product data and installation requirements to Application Engineers and OEMs.
• Makes strategic decisions on product selection, design, and integration to optimize OEM machine performance and quality.
• Builds strong relationships with customer technical teams, serving as the primary liaison for technical information, product specifications, and issue resolution.
• Applies deep product, application, and market knowledge to support equipment design and translate customer needs into product requirements.
• Acts as a customer/market advocate during product development, design reviews, and change request processes.
• Ensures correct product application and installation, validating prototype performance to meet Cummins requirements.
• Owns resolution of moderately complex technical issues, increasing responsibility as expertise grows.
• Independently executes work processes while continuously improving systems and developing technical knowledge.
• May coordinate work among technicians or temporary employees while contributing to team goals and influencing workgroup outcomes.

Competencies:

• Machine Integration & Optimization - Combines components for optimal performance, reliability, and cost-efficiency; applies best practices for installation and troubleshooting.
• Machine Operation & Support - Monitors system performance, resolves failures, adapts to user needs, and ensures operational efficiency.
• Product Application Support - Develops accurate technical content, manages installation requirements, and enhances sales support.
• Product Function Modeling & Analysis - Uses computational tools to predict product performance and inform design decisions.
• Product Installation Quality - Improves integration, minimizes rework, and ensures correct installation through reviews.
• Product Problem Solving - Identifies root causes, implements solutions, and prevents recurring issues.
• Product Selection - Guides customers on best-fit solutions, ensuring proper application and compliance.
• Technical Customer Management - Acts as a technical liaison, managing specifications, training, and product changes.
• Collaborates - Builds partnerships and works cross-functionally to achieve shared objectives.
• Communicates Effectively - Delivers clear, audience-tailored messaging.
• Customer Focus - Strengthens relationships and delivers customer-centered solutions.
• Decision Quality - Makes informed and timely decisions for business success.
• Drives Results - Achieves consistent outcomes in challenging conditions.
• Self-Development - Seeks learning opportunities for professional growth.
• Values Differences - Appreciates diverse perspectives for enhanced collaboration.
• Cross-Functional Design Integration - Translates stakeholder needs into virtual designs and reviews feasibility.
• Product Verification & Validation - Develops testing plans, manages risks, and recommends improvements.
• System Requirements Engineering - Defines customer needs into technical specifications, tracking throughout the lifecycle.
• Systems Thinking - Analyzes system interactions to predict behavior and improve outcomes.
• Technical Documentation - Captures and communicates technical knowledge for efficiency and knowledge transfer.