Our client is Japanese MNC, and they are one of the market leaders in factory automation industry, and they are currently looking for Assistant Application Engineer to be part of the team.

SUMMARY

Provide information concerning products, applications, and problem diagnosis to sales representatives and customers, accurately. Conduct product application testing and troubleshooting on customers' applications. Possess strong communication skill including active listening, as well as strong problem-solving skills.

JOB DIMENSION (SCOPE)

• Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications
• Analyze and troubleshoot customer issues via phone/email as well as on-site.
• Conduct product application testing for sales reps and customers.
• Travel to customer's site for on-site support including setup, adjustment/fine-tuning the system.
• Conduct post sales application training to customers.
• Create and update manuals for post sales application training for customers.
• May assist sales reps with on-site presentations to customers, as needed
• Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements
• Understand and observe company / department policies and procedures
• Other duties or projects, as assigned

REQUIREMENTS

• Minimum Diploma Holder in an engineering discipline (i.e Computer/Electrical Engineer) who demonstrates strong problem skills - identify complex problems and review related information to develop and evaluate options and implement solutions
• Open to candidates who do not have prior experience too (able to provide on-job training)
• Ability to organize and prioritize tasks, activities, and projects for timely completion
• Active listening skill
• Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate part
• Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails
• Ability to communicate complex ideas in a simplified fashion
• High degree of service orientation to actively look for ways to help people
• Familiar with Logic control, Microsoft Excel skills.
• Familiar with communication protocol (i.e Serial, Modbus TCP, Ethernet, EIP etc.)
• Familiar with HMI programming

GOOD TO HAVE

• Experience with sensors and actuators (e.g. DC motors, encoders, relays, & solenoids), Stepper/Servo Motor
• Knowledge of Database Language (SQL/MySQL)
• Knowledge of C#/Java/Python

BENEFITS

• Attractive monthly incentives based on performance is provided (Up to $800 monthly)
• Long-term renewable contract