Key Responsibilities

• Install, configure, and maintain SAP systems and supporting components.
• Execute daily operations including monitoring, patching, health checks, and upgrades.
• Manage SAP transport requests, system refresh activities, and environment provisioning.
• Perform backup, restore, and disaster recovery procedures for SAP systems.
• Administer SAP user accounts, roles, profiles, and authorizations.
• Implement and enforce SAP security and audit compliance requirements.
• Monitor and respond to incidents and service requests in accordance with ITIL processes.
• Proactively monitor SAP performance and availability.
• Perform kernel, database, and SAP parameter tuning.
• Collaborate with developers to troubleshoot and optimize system performance.
• Provide L3 support and handle complex escalations with high accountability.
• Conduct root cause analysis and implement corrective and preventive actions.
• Participate in change management cycles to minimize operational downtime.
• Partner with DBAs to resolve database-related issues (schema, tuning, performance).
• Collaborate with OS, infrastructure, network, and security teams on cross-domain issues.
• Support application teams to ensure system integration and performance.
• Contribute to SAP projects, migrations, and enhancement initiatives.
• Maintain documentation for configurations, operational procedures, and SOPs.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related discipline.
• Proven experience in SAP Basis administration within enterprise environments.
• Strong knowledge of SAP architecture, components, and integrations.
• Hands-on experience with Oracle, HANA, SQL Server, and Linux/Windows OS platforms.
• Minimum of 5+ years of relevant IT operations or support experience.
• Experience working in ITIL-driven environments; ITIL Foundation certification preferred.

Preferred Skills & Certifications

• Experience with SAP HANA and cloud-hosted SAP environments.
• SAP Basis Certification or equivalent credentials.
• Knowledge of monitoring and observability tools (e.g., SAP Solution Manager, Splunk, Prometheus, Grafana).
• Exposure to high availability, DR, and clustering solutions for SAP workloads.