about the company

You will join a leading regional financial services institution known for its stable environment and commitment to technological excellence. The organization fosters a collaborative culture focused on delivering seamless digital banking experiences and maintaining high system reliability for its diverse customer base.

about the job

This is an essential role ensuring the continuous availability and performance of critical banking applications through comprehensive technical support.

• deliver round-the-clock technical assistance for production environments to maintain business continuity.
• analyze and resolve complex system issues while providing effective temporary solutions to users.
• oversee the lifecycle of incident tickets and manage defect prioritization for upcoming maintenance cycles.
• facilitate annual disaster recovery drills and support infrastructure teams with essential server-level updates.
• coordinate with development teams to ensure seamless knowledge transfer and updated documentation for all new releases.

skills and experience required

• substantial hands-on experience in supporting enterprise-level CRM platforms and database management.
• proven ability to manage batch processing and adhere to strict service level agreements within a high-pressure environment.
• strong analytical mindset for troubleshooting production defects and identifying root causes.
• excellent communication skills to engage with stakeholders and provide clear updates on incident resolution.
• prior experience in financial services or banking technology is highly desirable.

Please click on the 'apply' button to apply online. For more information, please reach out to Amrita Chandran. (EA: 94C3609 / R1440037)