The SAP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team.

This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.

Responsibilities

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered costeffectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirements:

• Must have more than 10 years of relevant experience in SAP modules with 4 years as a Service Delivery Manager
• Has experience in S/4HANA or cloud implementation and support
• Able to engage and manage customer independently
• Has experience in supporting pre-sales
• Readiness to learn and deliver additional modules if required