We are seeking for an experienced Application/Software Support Manager (ASM/SSM) who are responsible to support hardware, software applications and middleware applications used in meteorological industry. The ASM/SSM will be involved in daily meteorological applications support, rectification, installation, change request and upgrading of the application systems, mentoring the applications support team to ensure that issues are rectified on time and meet the desired Service Level Agreement. He/She will engage with customers of all levels, as well as working as part of the Software team.

Responsibilities:

• Provide level 2 and Level 3 application support, liaise with level 1 support teams within the company.

• Communicate with end users and customer's IT team to understand the production issues and advise them the solution.

• Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements. Provide on-call standby support for primary application maintenance.

• Work with level 3 support teams and vendors to rectify issues.

• Document and track incidents and provide regular progress updates.

• Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments.

• Perform application sanity test after OS updates and Software updates.

• Review and update project documentation in accordance to company QMS processes.

Requirements:

• Must have Degree in Computer Science, Computer Engineering or equivalent.

• At least 3 year experience in meteorological application support and operations.

• Good understanding of IT technologies and methodologies

• Good track record in managing business users and working with other support teams.

• Strong analytical skills and ability to work independently.

• Must have strong troubleshooting skill and able to read & analyze the application, script and database logs

• Experience in Docker, Microservices and meteorological platform knowledge are added advantage.