Job Requirement:

• Diploma in Computer Science, Information Technology, or related fields with prior internship experience in software support.
• Fresh graduates are welcome to apply
• Strong knowledge of computer software, including troubleshooting, installation, and configuration.
• Ability to diagnose network connectivity issues and manage network-related configurations like firewalls, DNS, and VPN settings.
• Ability to analyze and diagnose technical problems and provide solutions in a timely manner.
• Good verbal and written communication skills with the ability to explain technical issues clearly with English and Chinese speaking users .
• Ability to work independently as well as part of a team.
• Strong customer service orientation and attention to detail.
• Positive attitude, eager to learn, and capable of working in a fast-paced environment.
• Offer training to clients on how to effectively use the software and troubleshoot basic issues independently.

Job knowledge/skills required :

• Networking fundamentals (TCP/IP, DNS, firewall configurations, and network troubleshooting).

• Knowledge of MS-SQL and MySQLfor database troubleshooting and optimization.

• Familiarity with Windows Server (2003 or later) for server-side issue resolution and configuration.

• Understanding of software architecture, including basic knowledge of VS.Net (VB.Net, ASP.Net), is a plus for understanding software internals and helping with minor issues related to the application code.

✔️ If you're ready to take the next step in your career, submit your application today!

✔️We look forward to reviewing your application!

(We regret that only shortlisted candidates will be notified)

EA Personnel No. R24125364