Our Purpose -Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

The Opportunity:

Join a forward-thinking team dedicated to transforming the customer experience through intelligent conversational AI solutions. Our mission is to streamline the user pre-booking journey by developing bots that address customer queries with precision, ensuring a smooth and hassle-free booking process. Working closely with product managers, designers, and engineers, we focus on continuous innovation to deliver solutions that meet customer needs and drive business success.

Project Description:

This project is centered on building advanced customer-facing AI-powered bots that elevate user experiences across multiple platforms. These bots are designed to simplify the pre-booking journey by providing quick, accurate responses to customer inquiries. By combining cutting-edge technology with a deep understanding of user behavior, the team ensures the bots are intuitive, efficient, and aligned with business goals.

What you'll Need to Succeed:

• 10+ years of software development experience in building large-scale web applications, with a minimum of 3 years in a Tech Lead or equivalent leadership role.
• Proven experience designing, building, improving, and operating high-performance, scalable front-end systems.
• Extensive experience with client-side technologies & modern frameworks (e.g., JavaScript, TypeScript, React).
• Strong architecture skills and the ability to drive decision-making within and across teams.
• Experience working with component libraries and a passion for client-side performance optimization.
• Demonstrated ability to mentor and grow Senior and Staff engineers through thorough and convincing communication.
• Provides technical direction within and across groups by leading projects and building systems with company-wide impact.
• Strong understanding of the business and how their systems impact the bottom line; able to redirect the team based on business priorities.
• Eager to work in multiple programming languages and frameworks, constantly striving to raise technical excellence.
• Constantly read and learn, moving Agoda forward technically, influencing other teams, and proactively improving others.

It's Great if you have:

• Experience with Machine Learning, GPT, prompt engineering, or other AI projects.
• Knowledge of JVM languages (Scala/Kotlin/Java) and Python.
• Knowledge of physical architecture at scale, building resilience and highly available solutions.
• Strong experience in all aspects of client-side performance optimization.
• Proficiency in modern coding and design practices (e.g., Clean Code, SOLID principles, TDD).
• Knowledge of back-end technologies and how they integrate with front-end systems.

This position is based in Singapore (Must be a PR or Singaporean, no visa sponsorship)