Team and Position Summary

The Software Consultant will be a part of the Bureau Services division of NETS Solutions Pte Ltd, a subsidiary of the NETS Group. The incumbent will report to the Applications and Infrastructure Manager and is responsible for providing application development and support and for facilitating resolution on escalated calls.

Key Responsibilities

1.\tApplication Support

• Provide technical support to customer production system running our in-house or distributed applications
• Provide solution to customer reported calls and incidents
• Follow up with customers to ensure issues are resolved and the customers are satisfied
• Manage, track and ensure proper closure of defects detected in production
• Conduct presentation / training to internal and external parties
• Management incident reported by users; Analyze user reported incidents and provide appropriate response or follow-up actions with the technical teams

2.\tEnhancements development and deployment

• Perform development of enhancements/fixes of applications
• Conduct testing activities for fixes and new release i.e. prepare test plan, prepare and update traceability matrix, generate test cases, perform test execution, review test results and generate test report
• Track status of issues/activities to ensure timely follow-up
• Conduct testing activities i.e. prepare test plan, prepare and update traceability matrix, generate test cases, perform test execution, review test results and generate test report
• Manage, track and ensure proper closure of defects detected during testing
• Provide regular updates to reporting manager on status of assignments and arising matters

3.\tPre-sales Support and Project Management

• Provide pre-sales support to sales and pre-sales team with technical solution, implementation and support services efforts and agreements
• Provide quality delivery of enhancements, application implementation and support within the budget and timeline
• Attend and document internal and external discussion and meetings
• Provide support to users during user acceptance testing

Requirements

Education and Experience

• Diploma/ Bachelor's degree in Computer Science/ Engineering OR equivalent education and experience
• Minimum 1 year of working experience in pre-sales and technical application development, delivery and support functions is preferred
• Fresh graduates with a strong academic background and demonstrated interest in the above areas are welcomed to apply

Skills and Knowledge

• Good understanding and experience in project management and Software Development Life Cycle (SDLC) is necessary
• Strong verbal and written communication skills
• Good analytical and trouble-shooting skills, and capable of making quick and sound decisions
• Able to work independently with minimum supervision
• Good team player