Job Responsibilities

Internal IT Infrastructure

• Administer and maintain office infrastructure, on-premises and cloud-based systems
• Testing system performance and ensuring continuous uptime of the system. Monitor system performance, uptime, and resource utilization
• Implement and manage backup, disaster recovery, and business continuity plans when needed
• Troubleshoot hardware/software issues related to security and IT infrastructure

Cybersecurity & Cloud Security

• Manage firewalls, endpoint protection, and intrusion detection/prevention systems
• Conduct regular vulnerability assessments and apply security patches
• Enforce identity and access management (IAM) policies across cloud platforms
• Monitor cloud environments for threats, misconfigurations, and compliance risks
• Ensure secure integration of cloud services with on premise systems

Cloud Services Administration

• Configure and maintain cloud infrastructure for internal and client-facing applications
• Deploy, manage, and optimize cloud-based system platforms
• Optimize cloud resource usage and cost efficiency
• Support secure data storage, sharing, and collaboration tools
• Implement and maintain cybersecurity measures to protect data

Technical Product Support

• Provide technical support for distributed security products (e.g., CCTV, access control, cloud application, cloud platform, cybersecurity software)
• Configure secure remote access for live data feeds and archived footage via cloud portals and mobile apps
• Ensure reliable cloud storage of security/IoT data, including retention policies and redundancy strategies
• Ensure devices are linked into cloud platform systems with third-party tools such as Video Surveillance System, Video analytics platforms, alarm systems, and access control, other systems that want to integrate to cloud platform systems as a total solution.
• Follow through the task given to check and test newly integrated functions/features, and ensure that the customized feature is accomplished within the project schedule and suits the client's or solution requirement.
• Collaborate with Client's security teams to support incident investigations and system audits
• Collaborate with Client's R&D or Client's appointed third-party R&D to test and ensure that the integration is successful with the help from vendors.
• Collaborate with vendors for firmware updates and product compatibility

User & Client Support

• Configure, test, and maintain security hardware including IP cameras, DVRs/NVRs, and access control systems covering both company-supported and third-party products.
• Provide helpdesk support to internal users and remote teams via tools such as AnyDesk, resolving hardware, software, and connectivity issues.
• Conduct internal training sessions on IT best practices, cybersecurity awareness, and effective use of cloud platforms to enhance knowledge and minimize security risks.
• Assist with pre-sales and post-sales technical queries from clients, ensuring clear understanding of product functionality and implementation requirements.

Documentation & Reporting

• Maintain detailed records of system configurations, incidents, troubleshooting procedures, and resolutions.
• Create and update IT policies, cloud governance guidelines, and end-user manuals.
• Prepare regular reports on system health, cloud usage, and overall security posture.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279