Purpose and Scope:

This role is responsible for overseeing the end-to-end delivery of HR operations, including HRIS management, payroll administration, and employee life-cycle processing, supporting a large blue-collar workforce and corporate staff. This role also drives continuous process improvement, digital transformation, and HR system implementations/migration projects to improve efficiency and excellent employee experience.

Key Responsibilities:

HR Shared Services Operations

• Manage and lead the HR Shared Services team to ensure accurate and timely execution of HR administration including onboarding, offboarding, employee movements, leave, and benefits administration.
• Ensure compliance with employment regulations, company policies, and audit requirements.

Payroll Processing

• Manage and review monthly payroll processes, ensuring accuracy and compliance with MOM regulations, CPF, levies, and statutory reporting.
• Manage payroll-related audits and reconciliations and liaise with Finance to ensure timely system integration.

HRIS & System Management

• Lead the configuration, maintenance, and continuous enhancement of the HRIS platform.
• Ensure data integrity, reporting accuracy, and proper access control within the system.
• Partner with vendors on upgrades, troubleshooting, and enhancements.

Project Management & Process Improvement

• Lead or participate in HR projects including system implementation, process automation, digitisation of records, and workflow redesign.
• Drive change management initiatives and employee training for new tools and processes.

Reporting & Compliance

• Responsible for all regulatory reporting to local government agencies (e.g. MOM, CPF Board, IRAS, etc)
• Manage participation in labour market surveys and submission to relevant authorities.

Key Requirements:

• Bachelor's degree in Human Resource Management, Business Administration, or related field.
• Minimum 6-10 years of progressive HR operations experience, with at least 3 years in a leadership role.
• Proven experience in managing payroll and HR administration for a large blue-collar workforce.
• Hands-on experience in HR system implementation and/or migration projects.
• Strong knowledge of Singapore's legislation, HR compliance requirements.
• Detail-oriented with excellent problem-solving skills.
• Strong stakeholder management and ability to work cross-functionally.
• Proficient in Microsoft Office (Excel, Words, PowerPoint)