Position Objective:

• Provision of an efficient and accurate employee administration processing within the Shared Service team of Colleague Services
• Act as the first line of advisory service to the Shared Service customers for HR related matters and benefits (employees, managers, external candidates and providers)

Responsibilities:

• Serve as first point of contact for all HR related employee issues/questions via phone or email or chat;
• To verify information held in personnel database (Workday) and employee personnel records, inclusive of payroll information;
• To ensure all departmental filing (employee personnel file) is kept up to date;
• Management of employee life cycle from start to termination;
• Administer company benefits such as pension plan, medical plan etc, where applicable;
• Administer Leave requests;
• Administer predefined Learning and Development courses;
• Run pre-defined systems queries/searches where applicable
• Ensure company's information portal is updated timely;
• Applies case management application when appropriate to track and monitor on-going employee issues or concerns;
• Ensure the accuracy of the Colleague Services process documentation;
• Ability to diagnose a problem and lead corrective efforts through effective communication and efficient execution.;
• Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience with the process.

Nature and Scope:

• Outstanding problem solving skills with passion for data integrity, process definition, and continuous learning.
• Outstanding listening skills with ability to navigate and advise employees through personal and sometimes difficult circumstances.
• Outstanding customer service orientation
• Able to work in a high-paced environment with opposing priorities.
• Delivers outcomes and is dedicated to problem-solving.
• Ability to drive process improvements by applying technology.
• Exceptional time management, organizational, prioritization and follow-up skills.
• Places high priority on data integrity and security, confidentiality.
• Able to build credibility with both individual contributors and the executive staff.
• Experience with employment laws and practices for the region they support.
• Must maintain confidentiality in all aspects of job responsibilities

Education

• Tertiary education in Business would be helpful

Experience

• Preferably 2 to 3 years HR administration experience in a corporate and/or Shared Service environment.
• Good knowledge of Microsoft office tools
• Experience with global HR Systems (e.g. Workday, SAP, PeopleSoft)
• Capable of working well with others, excels in collaborative environments
• Good attention to detail
• Excellent oral and written communications skills
• Willingness to learn and develop.
• Flexible attitude.
• Experience working in HR shared services organization for established company is ideal.
• Experience working across multiple fields and geographies in HR.

Knowledge, Skills, Abilities

• Languages: Good oral and written knowledge of English.
• Additional spoken/written languages are an advantage